Legally, we must declare a value on all international shipments to eliminate the risk of orders being confiscated at customs, or delayed.

For shipments to Canada, we are required to include a fully itemized packing list indicating the cost of each item.

On limited edition items, the orders will be processed from earliest to latest. In the event that pre-orders exceed availability, allocation will be done based on when the order was placed (starting with the earliest order).

In the unlikely event that your pre-order cannot be filled, a full refund will be issued.

For orders that contain both pre-order items and catalog items, the order will be shipped in whole once the pre-order item is avaialble.

In the event a replacement is not available, a full refund for the item will be given.

The customer is responsible for returning the item to us and must obtain a return authorization prior to return. Returns will only be accepted within 30 days of the order date.

We pay shipping to return the replacement item(s) to the customer.

For domestic (US) orders, USPS Media mail (approximately 2-14 days delivery time) and UPS Ground (1-5 business days depending on proximity to our office in Santa Monica, CA) are the standard shipping options.

Note : UPS cannot delivery to PO Boxes

Default shipping for all international orders is via airmail.

Delivery time for airmail can vary greatly as there is no guaranteed delivery time for this service. Generally airmail is delivered within 2 weeks of shipping, but can be longer due to factors such as customs clearance and the postal service within the destination country.